Returns and Exchanges - Jacobs London

Returns and Exchanges:

We gladly accept returns and exchanges. If you have any issues with your purchase, please contact us immediately after the delivery of your order and ship items back within 30 days of delivery.

To be eligible for a Return;
-The Product must be Un-worn
-In Original Condition with Tags Intact
-In its Original Packaging

The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, We can not accept returns for;
-Custom or Personalized Orders
-Items on Sale

Please Note, Shipping costs are not refundable. 30% re-stocking fees are applicable. Return shipping costs must be paid by buyer. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Return Procedure:

Before you return your purchase. You must contact us with in the next 48-72 hours of delivery;
-Please email us your name, email, order number and the reason of return.
-Our customer support team will get in touch with you with in next 24 hours and share the return address.
-Be sure to indicate, If you would prefer to receive a refund or make an exchange for another color, size or item.
-Please don’t forget to mark your return as gift and mentioned the amount on the invoice as low as possible.
-Our team will get in touch with you as soon as we received your return and proceed your request.
-If buyer wants to make an exchange then buyer is responsible for both ways shipping costs.

Refunds:

Once your return has been received and accepted. Your refund will be completed via the original payment method, excluding any import duties, taxes and shipping costs. Please note that refunds can take up to 21 business days to show on your account due to varying processing times between payment providers. Rest assured, we’ll keep you updated every step of the way.

Cancellations:

Please contact our customer support team as soon as possible to cancel or make any changes to an order. However, we regret to inform you that once an order has been processed, we’re unable to cancel it. For further assistance or inquiries, please reach out to us at your earliest convenience.

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